Wolf Hill Return & Refund Policy

At Wolf Hill, we’re committed to helping you have a successful experience with your purchases. Below are the details of our return and refund policies to help set clear expectations.

Plants & Living Material

• No Returns on Plants
  Because plants are living things and can be exposed to insects, diseases, and environmental conditions once they leave our care, we do not accept returns on plant materials.

• No Warranty on Certain Plants
  We do not offer warranties or refunds on annuals, perennials, herbs, vegetables, roses, grasses, tropical plants, houseplants, or similar varieties. These are sold as-is and are non-refundable if they do not survive after purchase.

• Trees & Shrubs Warranty
  Trees and shrubs are backed by a 6-month warranty, as long as they’ve been properly cared for.

• It's the customer’s responsibility to follow our planting and watering instructions. These are available:

• On our website at www.wolfhillgardencenter.com (click the 6-Month Warranty link at the bottom)

• As a printed handout at checkout

• By email upon request at: contact@wolfhillgardencenter.com

• Please note: This is not a satisfaction guarantee. If a plant is alive, it does not qualify for replacement under warranty.

Non-Plant Merchandise

• Return Window
  Most non-plant items may be returned within 15 days of purchase with the original receipt. Items must be in original condition and packaging.

• After 15 days, store credit only will be issued (no refunds).

• Some items may be marked as non-returnable and are excluded.

• Refund Methods

• Cash purchases (over $50): Refund will be issued by check (within 15 days); otherwise, store credit.

• Check payments: Refunds issued only after the check clears, which may take up to 14 days.

• Credit card purchases: Refunds go back to the original card (card must be present). Otherwise, a store credit will be issued.

• Debit card purchases: Refunds are issued as cash (under $20) or by check. Refunds cannot be issued back to the debit card.

• Gift card purchases: Refunds will be issued as a new Wolf Hill gift card.

Landscape Materials & Bulk Products

• Landscape Material Returns: Subject to a minimum $50 pickup/restocking fee. Store credit only if past 15 days.

• Bulk items, stone, pavers, and cobblestones: Returns must be pre-approved by our Landscape Materials Manager and are subject to a restocking fee. No cash refunds after 15 days—store credit only.

Other Return Guidelines

• Special orders & final sale items: Not returnable.

• Seasonal/holiday items: Returnable within 15 days of purchase with receipt. No store credits issued after 15 days.

If you have any questions about your purchase, our team is always happy to help! Thank you for shopping with Wolf Hill Garden Center.